The topical tradesperson does the job and sends the invoice. That’s it. The last time a customer hears from them is by getting the invoice.
I deal with many customers every week, so I pick about 4 or 5 customers randomly and send them Thank you cards. Printed on the front and on the back I write a handwritten thank you note.
Did you know if you did this, I could help you get paid quicker? Yep, it can.
Get some Thank you cards printed up, maybe with a photo on the front, of you and your team in front of your company vehicle, leave the back blank so you can write something like this.
“Hi Mr and Mrs Customer
My team and I at ABC Painting just want to thank you so much for your confidence in selecting us to look after your beautiful home.
We hope you enjoy the outcome for many years to come.”
If you now attach this Thank you card to the invoice when you send it, shows the customer you care about them and not just the money.
Also, mark in your calendar for 12 weeks to send another card; this time, write something like this.
“Hi Mr and Mrs Customer
It has been 12 weeks since we painted your beautiful home, and I just want to make sure you are still delighted with the work we did for you.
If there is something you are concerned about, please call me so I can arrange a time to come around and rectify the issue.”
Again, thank you for your confidence in ABC Painting.
How many Tradies do you think send their customers thank you cards? And how many Tradies do you think care enough about their customers to follow up 12 weeks after doing the job to make the customer is still happy? Not many, This will set you far above the rest and your customer will want to recommend you to everyone that will listen.
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