Do you send your customers Thank you notes? No, why not?

The topical tradesperson does the job and sends the invoice. That’s it. The last time a customer hears from them is by getting the invoice. I deal with many customers every week, so I pick about 4 or 5 customers randomly and send them Thank you cards. Printed on the front and on the backContinue reading “Do you send your customers Thank you notes? No, why not?”

Thanks for the quote, but can you do it cheaper?

This is a normal reply to the quote, Here are some ways to handle this. First before you quote, ask the customer how many quotes they are getting, if they say 3 or more you know they are only after the cheapest quote, my advice is walk away. Explain thats not the market you workContinue reading “Thanks for the quote, but can you do it cheaper?”